Privacy Policy

Last updated: December 2019

Our commitment to privacy

Your privacy is important to us. To better protect your privacy we provide this notice to explain how Online Exchanges uses and protects any information that you provide when you use this website directly or via the Golfing Exchange Mobile App (the "app"), as well as the choices you can make about the way your information is collected and used. Online Exchanges is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the website or app, then you can be assured that it will only be used in accordance with this privacy statement. Online Exchanges may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

This policy applies to all information collected or submitted via the website or app. Users can create accounts, order products, make offers, send messages, review sellers, sign-up for our newsletter, and create a seller profile. If the user creates a seller profile, the user can then sell products, accept or reject offers, fulfill orders, send messages and provide order shipping status updates. The types of information collected via these features are:

• Name
• Email address
• Address
• IP Address
• Telephone number
• Content, communications and other information you provide when you use our website or app to create or share content, and message or communicate with others
• Other information relevant to customer surveys and/or offers

If a user chooses to complete their seller profile and sell products, the following additional information may be collected:

• Shop name, description and return policy
• Profile Photo
• Telephone number
• PayPal account first name, last name and email address

By using the website or app, users acknowledge that certain information will be shared with other markeplace users as required to fulfill certain marketplace services. For example, when a user purchases a product, the seller will be provided with the user's name, email address and shipping address.

Some members or visitors may choose to create an Online Exchanges account using an external third-party application, such as Facebook. Online Exchanges may receive information from those connected third-party applications, such as your name and email. Connecting your Online Exchanges account to third-party applications or services is optional.

What we do with the information we gather

We use information that we collect about you or that you provide to us, including any personal information: (a) to present our website and app, including its contents and features to you and our users; (b) to provide you with information, products, or services that you request; (c) to fulfill any other purpose for which you provide it; (d) to provide you with notices about your account; (e) to notify you about changes to our website or app or any other products or services we offer or provide though them; (f) to allow you to participate in interactive features; (g) in any other way we may describe when you provide the information; (h) for any other purpose such as with your consent; and (i) we may also use your information to contact you about our goods and services (marketing communications) that may be of interest to you. You can opt-out of future marketing communications from us at any time by following the instructions contained in the messages you receive.

How we use your PayPal account information

As stated above, if you choose to become a marketplace seller, you are required to provide your PayPal account first name, last name and email address. We use this information to confirm that you have a Verified PayPal account. PayPal allows certain 3rd parties to electronically submit a user's first name, last name and PayPal account email to request confirmation of the user's Verified status. Upon submission, PayPal electronically returns a status result. We have no control over this result from PayPal. If PayPal does not confirm Verified status of your account, you are not eligible to sell products viat the website or app. We do this to ensure our users have PayPal protections in place when orders are placed.

Information we collect from Chat Messages

Anything you write in a message to another user via our website or app is stored in our system as a chat message. This may include your name, email address and any other information you choose to voluntarily share with another user. We do not mine user messages for information or pull any such information and store it separately. However, these messages may be reviewed by Online Exchanges personnel for the safety of our users and to ensure marketplace policies are being followed.

Security

We maintain administrative, technical and physical safeguards designed to protect personal information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. For example, all information you provide to us is stored on secure servers behind firewalls.

You are responsible for choosing a secure password when we ask you to set up a password to access parts of our website or app. You should keep this password confidential, and you should choose a password that you do not use on any other site. You should not share your password with anyone else, including anyone who claims to work for us. You should change your password from time to time to help ensure that your account remains safe.

Please note, despite the measures we have implemented to protect your data, the transfer of data through the Internet or other open networks is never completely secure and there is a risk that your personal information may be accessed by unauthorized third parties.

Our commitment to children’s privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website or app may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

How to access or correct your information

You can access all your personally identifiable information that we collect online and maintain by emailing info@onlineexchanges.net. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. We use this procedure to better safeguard your information. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

How to contact us

Should you have other questions or concerns about these privacy policies, please send us an e-mail at info@onlineexchanges.net.

Information for our international users

Processing Takes Place in United States. Online Exchanges is based in the United States and follows the information and consumer protection laws of the United States and its individual states. Online Exchanges provides a voluntary service; you can choose whether or not to use the Services. If your personal information originates outside the United States, it will be transferred to, stored in, and processed in the United States. Data that is transferred in connection with your use of our website or app is primarily processed and stored in firewall protected secure servers in the United States.

European Residents. If you reside in an EU Member State or other EEA country, you may have certain rights under the General Data Protection Regulation (“GDPR”) and related national legislation with respect to your personal data we process. Please note that we are processing your information in order to allow certain marketplace service obligations to be fulfilled (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above or in our Marketplace Policies and Term of Use.

The following is a brief and partial summary of some of the rights and protections of the GDPR for general guidance only.

You may have the rights, among others and as permitted by the GDPR, to the following: to know whether we are processing your personal data and what personal data we have; to have your personal data corrected; to object to our processing under certain circumstances; to ask us to delete your personal data under certain circumstances, for example, when your personal data is no longer necessary for the purposes for which it was collected and to receive copies of the personal data that you provided to us, in a commonly used and machine-readable format.

If you believe that the processing of your personal data infringes applicable data protection laws, you may have the right to lodge a complaint with a competent data protection supervisory authority, in particular in the EU Member State where you reside, work or the place of the alleged infringement. We encourage you to contact us at info@onlineexchanges.net if you have questions or concerns regarding our processing of your personal data or this Privacy Policy.

Deletion Request Rights

You have the right to request that we delete personal information that we have collected from you, except information we are required to retain by law, regulation, or to protect the safety, security, and integrity of Online Exchanges. To request the deletion of your personal information please send us an e-mail at info@onlineexchanges.net.

International Data Transfers

We are headquartered in the United States and have service providers in other countries. In the course of providing our service your personal information may be transferred to the United States or other locations outside of your state, province, or country where privacy laws may not be as protective as those in your state, province, or country. We may be required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Users covered by CCPA

Online Exchanges users residing in California may receive support for requests to exercise the following rights:

• The right to request that Online Exchanges disclose what personal information we collect, use, disclose, or sell
• The right to request deletion of their personal information collected or maintained by Online Exchanges
• The right to opt-out of the sale of personal information (we do not sell user information)
• The right not to receive discriminatory treatment by Online Exchanges for the exercise of the privacy rights conferred by the CCPA

For CCPA-related requests and inquiries, please contact us at info@onlineexchanges.net . Provide details about the type of request being made, such as categories of personal information Online Exchanges has collected about the account within the past 12 months, specific personal information Online Exchanges has collected about the account within the past 12 months, or deletion of personal information.

Online Exchanges must verify the identity of users making CCPA requests via email by collecting information such as first and last name, email address, dates of purchases or sales, date of account creation, or other relevant data points that can be matched with our records.

Consumers can designate an authorized agent to make CCPA requests for the consumer. Authorized agents acting on the behalf of users must provide to Online Exchanges written permission from the consumer for the authorized agent to make such requests. The authorized agent may be required to verify its identity with Online Exchanges.